Have you ever wondered how Strachan and Kemp got its name? It’s a question we’re often asked.
Interestingly, there’s no one within the business named Strachan or Kemp.
The name was chosen by our Managing Director, Steven, when he founded the business in 2014. It reflects the surnames of two family members who played an influential role in his life, making it a unique and personal choice for the company
Qualifications
Experience
With over 14 years of Project Management experience, Steven has led large-scale social housing capital investment projects with budgets ranging from £200k to £1.5m, covering up to 200 dwellings per project. His expertise includes managing diverse projects such as kitchen and bathroom installations, multi-story property redecorations, cladding, roofing, civil engineering, and gas heating installations.
Steven also specializes in creating and managing cyclical and planned maintenance programs to safeguard asset value and building condition. He has extensive experience in commercial property services, including tendering, procurement, contractor management, and compliance guidance.
As the founder and Director of Strachan & Kemp Commercial Services Ltd, Steven established the company in response to industry gaps he observed. His vision was to provide comprehensive, cost-effective solutions that surpass traditional multi-service providers while addressing common issues like inconsistent quality and lack of supervision in the service sector
Qualifications
Experience
Megan brings over 10 years of experience in customer service and support, excelling in high-pressure environments. With a BSc in Nursing Studies (Mental Health), she has further enhanced her professional qualifications. Megan has 6 years of TUPE experience and extensive expertise in coordinating reactive repairs and managing servicing engineers within a dynamic service team.
Her experience spans both private and local authority settings, and she has a strong background in developing and implementing operational procedures to ensure consistency and quality across services. Megan has successfully managed teams of 55+ individuals and overseen both the Soft Services and Service Desk Departments, demonstrating excellent leadership and operational skills. She is highly proficient at balancing priorities, ensuring operational excellence, and delivering exceptional customer satisfaction.
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Experience
Lee has over 12 years of experience in customer service management and systems management, focusing on optimizing operational workflows and enhancing service delivery. Her expertise in CAFM system management ensures efficient maintenance scheduling, asset tracking, and performance monitoring. With knowledge of SFG20 integration and asset management, Lee ensures regulatory compliance and optimal asset performance through precise management of planned preventative maintenance (PPM) schedules.
Additionally, Lee’s experience in Business Intelligence (BI) management and data-driven decision-making allows for enhanced reporting and analysis. Her expertise in Simpro system form building and data integration supports real-time data management, providing immediate insights for proactive decision-making and improved transparency. Lee’s comprehensive skills in system management, data analysis, and operational oversight make her a key asset in ensuring the smooth operation of any contract while meeting both client expectations and compliance standards.
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With 11 years of management experience in the retail sector and 2 years in a service desk role, William combines strong leadership and customer service expertise. His experience in retail management has equipped him with the skills to drive sales, manage teams, and address customer needs effectively. His service desk background has further developed his problem-solving abilities and commitment to excellent service.
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With over 20 years of experience in customer service and 6 years in facilities management, Tracey has developed a proven track record in delivering exceptional service and ensuring operational efficiency. Her extensive background in customer service has equipped her with the skills to address diverse client needs and consistently achieve high levels of satisfaction. Transitioning into facilities management, Tracey has successfully managed the maintenance and functionality of various sites, ensuring safe and productive environments.
With over two decades of experience in the customer service industry, Greig is a seasoned professional committed to delivering exceptional customer satisfaction. Throughout his career, Greig has honed a comprehensive skill set including conflict resolution, customer relations, and compliance engineering, earning a reputation for excellence in customer service and operational integrity.
Drawing from his expertise as a compliance engineer, Greig has successfully ensured adherence to industry standards and regulatory requirements, safeguarding organisational performance and fostering trust with clients. Having worked across diverse industries, Greig consistently demonstrates an ability to understand customer needs, developing meaningful relationships, and drive loyalty. Greig continues to excel at providing unparalleled service and contributing to organisational success.
Qualifications
Experience
With over 7 years of experience in customer service and support, Daniel has a proven record of delivering exceptional results in high-pressure environments. He specializes in coordinating reactive repairs and managing servicing engineers, ensuring adherence to customer KPIs and SLAs.
Daniel’s HNC in Construction Management complements his practical expertise, enabling him to bridge theoretical knowledge with real-world solutions. Skilled in managing Planned Preventative Maintenance and Reactive Repairs, he consistently ensures compliance with industry standards while prioritizing operational efficiency and customer satisfaction
Qualifications
Experience
Steven has over 36 years of experience as an electrician, with a strong understanding of industry standards, including the 17th and 18th edition of the IET Wiring Regulations. He has led teams of up to 30 staff on high-profile UK sites, overseeing the planning, coordination, and delivery of complex electrical projects while ensuring compliance with safety and quality standards.
Steven also ran his own business, providing electrical services across public and private sectors, managing everything from large installations to smaller maintenance tasks. His proactive approach, attention to detail, and focus on client satisfaction have established him as a trusted leader and point of contact. With a deep technical background and a commitment to operational efficiency, Steven is skilled at delivering results under tight deadlines and budget constraints
Qualifications
HNC in the Built Environment
HND in Quantity surveying and Estimating
HNC Construction Management in progress
Asbestos Awareness
Experienced construction professional with over 12 years of hands-on experience in quantity surveying, estimating, across residential, commercial, and infrastructure projects. Currently pursuing an HNC in Construction Management, further enhancing technical and managerial competencies. Proven track record in cost planning, tendering, contract administration. Adept at working collaboratively with multidisciplinary teams to deliver projects on time and within budget, while ensuring compliance with industry standards and client expectations. Skilled in preparing detailed cost estimates, tender documentation. Proven ability to analyse drawings, specifications, and project requirements to produce precise pricing strategies. Known for strong attention to detail, solid commercial awareness, and effective collaboration with project stakeholders to support successful bid outcomes and project delivery.
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Stephen brings extensive leadership experience, having worked as a Production Team Leader, Supervisor, and Manager across industries such as bakeries and pulp factories. In each role, he played a pivotal part in driving business growth and achieving impressive results.
Now serving as Soft Services Manager at Strachan & Kemp, Stephen leverages his expertise to build and enhance the cleaning department, ensuring the delivery of high-quality cleaning services that support the company’s ongoing growth and commitment to excellence.
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Pawel has a diverse background in management and hygiene services. In Poland, he managed teams of 50 to 120 employees for eight years. After moving to Scotland, he transitioned into the cleaning industry, starting as a cleaner and quickly advancing to Team Leader. Recognizing the need for strong communication, he improved his English through further education. Pawel has since applied his management expertise with Morrisons Cleaning Teams and now contributes to the growth of Strachan & Kemp in the hygiene sector
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Experience
Elaine has over 20 years’ experience in private and local authority finance settings. She has been extensively involved in Human Resources and Finance functions and has expertise with various financial software systems, including Sage, Xero, SIMPRO, and SAP. Elaine oversees all financial responsibilities of the business, including payroll processing, VAT returns, CIS reporting, accounts preparation, invoicing, credit control, and forecasting. She also has significant experience in budget monitoring, tender preparation, and TUPE (Transfer of Undertakings Protection of Employment) processes.
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Alisha brings 9 years of experience in customer service, including 5 years in team leadership. Her expertise lies in managing procurement and invoicing processes, overseeing purchase orders, ensuring alignment with business budgets, and accurately receipting supplier invoices. Alisha is also responsible for managing client-facing invoicing, ensuring timely submissions in accordance with agreed processes. Her experience has played a key role in optimising credit control, cash flow, and meeting internal financial targets, ensuring efficient and effective financial operations.
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