Help Desk

Helpdesk & Support

At Strachan & Kemp, our Helpdesk is designed to provide prompt, reliable support to meet all your facility management requirements. We offer a single point of contact for both ongoing service requests and emergency support, ensuring efficient resolution of issues around the clock. This service can also be used as a standalone solution, tailored to suit the specific needs of your business.

At Strachan and Kemp, we use SimPRO, an advanced cloud-based software solution that streamlines our service delivery and project management. It allows us to efficiently manage jobs, schedules, inventory, and invoicing in real time. With SimPRO, we ensure that all aspects of our facilities management services are tracked and optimised, enabling us to provide reliable and efficient service to our clients. This powerful tool helps us maintain high operational standards and deliver consistent, high-quality solutions tailored to meet our clients’ needs.

Our Expertise in CAFM Systems

Our Service Team is fully trained and proficient in using modern Computer-Aided Facilities Management (CAFM) systems, including eLogbooks, Dwellant, Simpro, Proactis, Cupoa, Service Channel, and a range of other client-specific portals. We also incorporate SFG20 integration into our workflows, ensuring compliance with industry-standard maintenance schedules. We manage a large number of client portals 24 hours a day, ensuring we consistently meet client-specific SLA and KPI requirements.